We would like to thank you for your patience during the new development of the client area, which, we are proud to announce, is now complete.
As we all know, no matter how much you may test a new system, you will not be sure that its error free until clients starts using it. Therefore, we would like to ask of you to please visit your client area and update all your details and contact information. Should you have any difficulties or manage to find an error, please do contact us via the support ticket system to enable us to assist and rectify the problem immediately.
The next email you will receive will contain your username and password for the client area. You can log into the client area from our home page or follow the link supplied in the next email.
We have also implemented a new debit order system and would strongly recommend making use of this. Our new system is setup in such a way that it will suspend any unpaid hosting accounts that is 3 days overdue. You will receive an invoice 14 days before due date, an unpaid reminder 7 days before due date again, 1 day overdue and then final notice 2 days overdue. On the third day any unpaid accounts will be suspended until payment is received.
For domain renewals you will receive a notice 60, 30, 15, 7 and 1 day before due date.
Please ensure that all contact details in the client area are correct and up to date to guarantee that invoices and reminders will be received by the correct party responsible for the account.
Should you have any questions or suggestions regarding the new system, please feel free to contact us.
Sunday, November 28, 2010